Business and Administration (Voluntary)

The Role

Your role will be to assist the Office Manager to run the Charity’s Business and Administration function effectively. There are many aspects to business and administration function of the Charity, which you will be involved in. The key responsibilities you may engage with are as follows:

Key Responsibilities

 Referral Agencies
 Answering and responding to referral agencies calls and emails.
 Listening to voicemails/ returning calls
 Booking in referrals agencies requests
 Filling forms and or Update database

Collections of Good from Customer and Clients
 Answering and responding to customer and clients calls and emails.
 Dealing and resolving customer complaints
 Booking in collections requests
 Arrange collection of goods by updating diary
 Writing or typing out collection forms for the drivers.
 Update database

Evaluations
 Calling previous service users and completing questionnaires

General
 Sorting paperwork/ filing
 Photocopy
 Report any health and safety concern to the Office Manager or Operational Director
 Report any Fire Safety concerns to the Office Manager or the Operational Director
 Report all security concerns to the Office Manager